Who pays whom
We pay. You reimburse afterwards against the statement. There is no pre-funding, no float you have to place with us, and no wallet opened in any farmer’s name; each respondent receives an ordinary mobile money payment to the Kenyan number they were interviewed on.
That order matters for a practical reason. A study that has to wait for a customer’s finance department before the first respondent is paid will pay people weeks after they answered, and word of that travels through a grower group faster than any incentive does.
One payment per person, enforced
The duplicate guard sits in our database, not in the payment rail: the row that says a respondent has been paid is written before money moves and is unique per person, so a retry after a timeout cannot pay somebody twice. Every payment carries a reference minted before the transfer, which is what lets the statement be reconciled later, line by line.
An attempt that fails, and some will, appears in the statement with its reason. A wrong number, a closed account and a respondent who never completed the interview are 3 different things, and a finance team needs to see which.
What the statement contains
One line per farmer, the incentive and the transfer cost separated, the period covered, the list of unpaid attempts with reasons, and a signature over the whole document so a changed figure is detectable. Phone numbers appear masked, which is enough for your team to recognise a person in their own spreadsheet without the raw number leaving our side.
Off unless you ask for it
Incentives are not part of a study by default. Whether to pay respondents at all is your decision and it is not always the right one: in a grower group where the exporter has already announced the study, an incentive can change who answers rather than how many. Where you do want it, we scope the amount with you before anything is sent.